STEM Counselor/Success Coach - Remote Friendly
  • University Enterprises Corporation at CSUSB
  • San Bernardino, CA
  • November 17, 2020
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Job Description

STEM Counselor/Success Coach

STEM Counselor/Success Coach

Advising 4 Undergraduate Success

Job Code #2020-F043

(This Is Not A State Position - A University Enterprises Corporation At CSUSB ("UEC") Application Is Required):

This is a temporary non-exempt, benefited position through September 30, 2021 (position may be renewed annually based upon available funding, availability of work and satisfactory performance)

Salary: $3,666-$4,300 per month commensurate with experience and qualifications. A comprehensive benefit package is provided.

Schedule: 40 hours per week; hours will vary depending on need between 7:00 am & 7:00 pm, with typical hours being 8 am to 5 pm. Incumbent must be able to participate in remote or on campus work depending on the directives from the CSUSB campus.

Project Description:

The incumbent will perform the following core tasks: undergraduate counseling both academic and non-academic; data collection and analysis, outreach and success coaching for students; regular and effective communication with colleges, academic departments in the College of Natural Sciences (CNS) and student services offices around the campus. The over-arching goal is to promote student success outcomes including retention, timely degree progress, and graduation.


The incumbent will:

  1. Be a Success Coach/Campaign Strategist to work closely with STEM faculty, STEM Counselors, Institutional Research, Lead Advisor/Director of Advising, and the Dean of CNS to secure appropriate data and strategize timely intervention with students to guide them toward various resources including supplemental instruction, tutoring, success skills workshops, advising on career options for various majors, health center, financial aid, among others.
  2. Provide academic counseling to undergraduate STEM students using intrusive, developmental counseling techniques in accordance with national best practices and the standards defined by the Dean of CNS/direct supervisor, with the goal of promoting student success. This may include: guiding students in the identification of academic and life goals and ways of pursuing them; assisting students with major and career choices and changes; assisting students with personal counseling; providing coaching regarding study techniques and time management; helping students construct, monitor and update degree plans (including curricular and co-curricular components) to promote timely graduation; making referrals as needed to campus and community resources; and related topics. Establish effective and meaningful relationships with students. Collaborate with faculty and staff from academic departments and other units to facilitate effective counseling and degree progress for students.
  3. Attend meetings and trainings as directed (to include trainings on electronic counseling tools, meetings of the University Academic Advising Council and/or other committees related to counseling and student success, etc.). Communicate regularly with the lead advisor/director of advising, the CNS Dean, the Coordinator of the Health Professions Advising Center, others across campus, and off-campus professionals. This will include taking information from meetings and trainings back to the home unit for dissemination.
  4. Run weekly reports (using e-advising, early warning, or other tools as needed/assigned) to identify students who need help and use that information to deliver services as described under (2) above. Provide summary reports monthly and quarterly to the lead advisor/Director of advising and the CNS Dean regarding the number and kind of student visits conducted, outcomes of those visits, and general student success data. Provide analysis and advice about program and policy revision, and work to constantly improve services to students.
  5. Maintain up-to-date knowledge of policies, procedures, best practices and research trends related to counseling for student success. Act as the resource person/knowledgeable expert for the unit on electronic counseling, academic coaching and related matters. Assist with the training of chairs of academic departments, faculty advisors and other staff members on the principles and practices of effective intrusive counseling to support student success, including the use of electronic counseling tools.
  6. Perform related duties as assigned by the lead advisor/director of advising and the CNS Dean.


Knowledge and Abilities:

  • A Bachelor’s degree or equivalent is required; a Master’s degree is desirable (particularly a Master’s degree in Psychology, Educational Counseling or a STEM subject).
  • Possess (preferred) or quickly acquire knowledge of university academic requirements, including general education, major requirements and other requirements.
  • Possess (preferred) or quickly acquire knowledge of university policies and procedures.
  • Be familiar—through education, training and/or experience—with counseling and counseling techniques to assist, motivate, retain and graduate students.
  • Have the ability to form strong connections with students and foster their personal and academic development.
  • Have the ability to work in a fast-paced and dynamic environment; have a cooperative “team” approach and form strong working relationships with those in the office, around the campus and in the surrounding community.
  • Competence in Microsoft Word, PowerPoint and Excel software and other computer-based tools is required; familiarity with a Peoplesoft/Oracle student records system and with electronic counseling software is desirable.
  • Ability to follow written and oral instructions, make group presentations, and perform other assigned tasks as directed by the immediate supervisor.

UEC is an EOE - Minority/Female/Disability/Vets. This position will remain open until filled. This has been designated as a sensitive position. The selected candidate must successfully pass a thorough background investigation to include a criminal history check prior to appointment.

Benefits include:

  • Medical, Dental, Vision, Flex Cash option
  • CalPERS Retirement
  • CalPers 457
  • Group Term Life/ Accidental Death & Dismemberment (AD&D)
  • Holidays and Personal Holiday
  • Vacation and Sick pay accruals
  • Educational Assistance Benefit is based on availability of funding.
  • Workers' Compensation
  • Unemployment Insurance
  • State Disability Insurance

University Enterprises Corporation at CSUSB is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, status as a qualified individual with disability, or any other legally protected status. All applicants must be able to show proof of eligibility to work in the United States.